On behalf of our customer, an esteemed high luxury brand, we are recruiting the following profile in Florence:
Annual Salary: €55’000–€67’000.
STORE MANAGER / LUXURY BRAND / FLORENCE
Responsibilities:
- Creates and builds a genuine, attentive and long lasting relationship with customers, based on listening, meeting and exceeding client’s needs and expectations
- Be focused on excellent performances and results, based on clear KPIs, in a challenging competitive environment
- Ensures compliance of all company policies and procedures
- Assesses the effectiveness of the team, and provides the appropriate level of coaching performance feedback
- Conducts sales and inventory management
- On-the-job training to new employees and operational tasks
- Creates an inspiring shopping environment through effective merchandising capability, high in store standards and compelling visual presentation
- Responsible for opening and closing procedures
- Ensures desired brand experience is being fostered in store through individual and team customer interactions
- Keeps store running smoothly by executing weekly and monthly business rhythms and tasks
- Maintains positive employee relations and open lines of communication throughout store
- Managing budget and KPI’S
- Identifies opportunities to improve performance, working also with corporate business partners to develop strategies to raise performance
- Business development; PR activity; CRM development.
- Team management (approx. 10 resources)
- Lead the team to achieve common goals, identifying clear priorities, tasks and definition of role
The ideal candidate will have the following skills, knowledges and experience:
- Relevant work experience in luxury environment
- Managerial experience with an emphasis on motivating and developing staff
- Proven ability to drive results and manage autonomously a Luxury/Premium boutique.
- Strong customer relationship management and development as well as networking skills
- Fluent in English and Italian.
- Passionate about storytelling, lifestyle, luxury and travel.
- Excellent communication skills
