Our client, an internationally renowned High Luxury Brand, is looking for a Quality Manager to join its organization in the Milan West area:

QUALITY MANAGER / HIGH LUXURY BRAND / MILAN WEST

The selected candidate will be responsible for ensuring the highest quality standards across the product lifecycle, driving continuous improvement initiatives and promoting a strong quality culture throughout the organization.

Responsibilities

• Define, implement and continuously develop the company’s quality strategy, ensuring alignment with the brand’s quality standards and expectations.
• Oversee quality activities throughout the entire product lifecycle, from product development and prototyping to industrialization, production and post-production.
• Collaborate closely with internal departments, including Product Development, Industrialization and Production, to identify potential quality risks and implement preventive measures.
• Ensure that product quality requirements are clearly defined and consistently applied at every stage of the production process.
• Monitor and assess product conformity, identifying critical issues and coordinating corrective and preventive actions.
• Manage internal and external quality controls, ensuring that suppliers and manufacturing partners comply with the required quality standards.
• Conduct quality audits and establish appropriate control procedures to monitor production processes and identify areas for improvement.
• Lead the investigation and resolution of quality issues, ensuring effective follow-up and implementation of corrective action plans.
• Develop and monitor quality KPIs, providing regular reporting and analysis to support business decisions and operational performance.
• Drive continuous improvement projects, promoting efficiency, process optimization and the adoption of best practices across the organization.
• Ensure accurate quality documentation, reporting and traceability throughout the production and supply chain.
• Work closely with central and international teams, contributing to the development and implementation of global quality initiatives.
• Lead, motivate and develop the Quality team, defining objectives, priorities and responsibilities while fostering a collaborative and performance-oriented environment.
• Promote a strong quality mindset across all departments, encouraging accountability, collaboration and attention to detail.

The ideal candidate will have:

• Previous experience in a Quality Management role within the Luxury, High-End Manufacturing or Premium Goods industry.
• Solid understanding of quality processes across product development, industrialization and manufacturing.
• Proven experience in managing and developing a team, with the ability to coordinate cross-functional stakeholders.
• Strong knowledge of quality management systems, problem-solving methodologies, risk assessment and continuous improvement tools.
• Experience in supplier quality management, quality audits and corrective/preventive action processes.
• Strong analytical skills, with the ability to define, monitor and interpret quality KPIs.
• Excellent organizational skills, with the ability to manage priorities and complex projects autonomously.
• Strong interpersonal and communication skills, with the ability to interact effectively at all organizational levels.
• A proactive, hands-on approach, combined with a strong sense of responsibility and attention to detail.
• Passion for craftsmanship, product excellence and the distinctive standards of the Luxury industry.
• Fluent in Italian and English; knowledge of French will be considered a plus.